Technical Service Engineer
Technical Service Engineer
Category | Accounting / Finance Mgr | Salary | 6.5 - 11.5 M ¥ |
Work Type | Permanent | Date | 2008-12-29 |
Location | Kanto | Ref.# | MOSMU25174 |
Overview
A challenging, exciting role with a global leading company
Company Description
A global leader in IP-based end-to-end networking solutions and international service and support. The company, a FORTUNE 1000 company, sells its wire line, wireless, optical and switching solutions to operators in both fast growth and established telecommunications markets around the world.
Responsibilities
The engineer will provide technical support to the customers as a local expert for a specific product or technology area, especially on IP or SDH based Service Provide core transportation technology.
The engineer is the case owner of customer issues, and is responsible to bring the cases to close by solving problems utilizing either local resource in Japan or in R&D located outside of Japan. Engineers in this role also need to help other team members to ensure that all cases are resolved to the satisfaction of the customer in a timely fashion.
* Provide technical support to the front-line product support team and customer
* Reproduce or verify problems, and perform root cause isolation
* Escalate and report on verified problems to R&D
* Provide problem analysis and solution report to customers
Requirements
* Good understanding of networking technologies, especially on Sonet/SDH or MPLS technology.
* Good analytical, troubleshooting, and customer service skills
* Minimum 3 years experience in a technical support role
* Japanese : Fluent Level
* English : Business Level
Preferred Experience
* Technical customer support experience
* Troubleshooting and problem analysis experience
Description of Benefits
* Social Insurance
* Commutaion Allowance
* Holidays: * Paid Leave
* Paid Holidays
Additional Notes
* Reason for opening: New Position due to Expansion of the Department
* Location: Tokyo
